Invoices and receipts

Access invoices#

All your invoices are available directly on the platform.

Navigate to Billing

In the sidebar menu, go to Settings > Billing.

Open the Invoices section

Scroll down to the "Invoices" section, where all charges are listed, including date, amount, plan, and payment status.

Invoice details#

Each invoice displays the following information:

Field	Description
Date	Date when the charge was made
Description	Plan and reference period (e.g., "Pro - Feb/2026")
Amount	Amount charged in BRL (R$)
Status	Paid, Pending, or Failed
Actions	Download PDF receipt

Download PDF receipts#

To download the receipt for a specific charge:

Find the invoice

In the invoice list, locate the desired charge.

Download the PDF

Click the download button next to the invoice. The PDF receipt will be downloaded automatically, containing all charge details.

PDF receipts are generated by Stripe and include the transaction details, amount, date, and payment method used.

Stripe Portal#

For advanced billing operations, you can access the Stripe Customer Portal directly from the platform.

Access the Portal

In Settings > Billing, click "Manage payment". You will be redirected to Stripe's secure portal.

Manage in the portal

In the Stripe Portal you can:

Update credit card: replace the registered card or add a new one
Change billing address: update your billing details
View all invoices: access the complete charge history
Download receipts: download receipts for any previous charge

Zero Bad Leads uses Stripe for all payment processing. Your card details are stored securely by Stripe and never pass through our servers.

Update credit card#

If your card expired or you want to change the payment method:

Go to Settings > Billing
Click "Manage payment" to open the Stripe Portal
In the payment methods section, click "Update"
Enter the new card details and confirm

The next charge will be made to the new card automatically.

Failed charge#

If a charge fails (card declined, insufficient funds, etc.):

Stripe will automatically retry in the following days
You will receive an email notifying you about the failure
The platform continues working for a 72-hour grace period
After 72 hours without payment, new leads are blocked until the payment is resolved

Leads received during the 72-hour grace period are set to "pending payment" status. Once the payment is resolved, they are processed automatically. Leads pending for more than 72 hours are discarded.

Frequently asked questions#

Does Zero Bad Leads issue invoices? Stripe receipts serve as proof of payment. For specific invoices, contact support.

Can I pay with bank slip or PIX? Currently, we only accept credit cards via Stripe.

My card was declined, what should I do? Check the available limit and whether the card is enabled for international purchases (Stripe processes in USD). If the issue persists, try another card through the Stripe Portal.